At SNEAKACE, we strive to ensure our customers are completely satisfied with their purchases. While we do not accept returns or issue refunds for any reason, we are committed to providing you with the best possible shopping experience.

Exchange Policy

If, for any reason, you are not fully satisfied with your item, we offer a hassle-free exchange policy. You may exchange your item one time within 7 days of the delivery date for an item of equal or greater value.

How to Initiate an Exchange

1. Contact Us: Email our customer care team at [email protected] within 7 days of receiving your item.
2. Follow Instructions: Our team will provide you with detailed instructions on how to proceed with your exchange.
3. Choose Your New Item: Select an item of equal or greater value for your exchange.
4. Complete the Exchange: Follow the provided instructions to send back your original item and receive your new selection.

Important Notes

Exchanges are allowed only once per original purchase. The exchanged item must be in its original condition, unused, and with all original packaging and tags.